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New Member

Unity mailbox password reset

We are experiencing this issue when we try to call into an existing mailbox from a newly configured phone in a newly configured location (New device pool, new local,new location etc)

when calling in we are prompted to change our password even though the mailbox called has been established (and in use) for a while, and the password is set to never expire. This happens every time we call an "established" mailbox from a newly deployed location.

Any ideas, comments would be appreciated. Thanks.

Specs:

-Unity 4.2(1)

-CCM 4.1

-7941/7961 phones

2 REPLIES
Bronze

Re: Unity mailbox password reset

Not sure if you are running into this

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse51330

There are few close bugs with password expire on 4.2 ...you best bet would be to contact TAC

New Member

Re: Unity mailbox password reset

that's exactly what we are experiencing. Thanks. Looks like there is no work around but I will open a case with TAC.

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