09-09-2008 03:02 PM - edited 03-15-2019 01:09 PM
Happened all of sudden today. RNA and busy goes to the subscriber mailbox but dialing the VM pilot or pressing the message button brings you to spell by name which is the directory handler. ANy ideas?
09-09-2008 04:01 PM
make sure there are not new "direct tranfer rules" defined on Unity pointing the the handler.
Chris
09-09-2008 04:05 PM
most probably someone was playing around with the call routing rules for direct calls and changed them so the one that sends you to the directory handler is above the sign in rule
HTH
java
if this helps, please rate
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide