Unity Message Monitoring Delay

[e.parsonage]

I have recently enabled Unity message monitoring on V5.x for a customer and they are saying that when you call someone with it enabled there is approx 5 sec delay before you hear the mailbox greeting played, is this normal or is there a way to reduced the time 5 sec delay?

Any pointers would be very helpful

Thanks in advance

[Rob Huffman · Accepted solution]

Hi,

This is the related bug;

Message Monitor: When configured delay in hearing greeting.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi80906&Submit=Search

CSCsi80906 Bug Details

MM:when config'd delay in hearing greeting

Symptom:
When Message Monitor is configured for a subscriber's phone, the caller hears a delay after the call is forwarded to Unity but before the caller hears the subscriber's greeting.

Conditions:
Unity 5.0(1) or later.
Message Monitor is configured for the subscriber's phone.

Workaround:
The delay can be reduced to 3-4 seconds by applying the latest Unity 5.0(1) ES, or by upgrading to Unity 7.0(1). However, there not a way to reduce the delay beyond this point.

Hope this helps!

Rob

[e.parsonage]

Thanks Rob for your speedy reply,

I will now go back to the customer and see if they want to upgrade for the gain of  1-2 seconds !!

E