Unity Message Review

[jbillingsley]

Thanks to previous posts I was able to figure out how to provide Caller Info before message playback, however I would like to automate it.

We're using Unity 4.2(1). My clients wanted to hear the CallerID info before the message was played. In Unity Administration, under the Conversation tab for a Subscriber there is a check box for Sender Information. Having this checked or unchecked didn't solve the problem.

You have to use the Bulk Edit Tool in the Tools Depot. Select a subscriber or range of subscribers, then go to the Conversation Tab and the Message Review Tab. Change "Announce ANI for messages from unidentified callers" to True and apply the changes. Tested and it works great.

My question is, how the heck do I automate this change. I don't want my client to have to VNC to the Unity Server and use the Bulk Edit Tool everytime a user is added. There is no option for this under Subscriber or Subscriber Templates in the regular Web Interface. I've done quite a bit of research and can't seem to find anything. Does anyone know why just checking Sender Information under the Conversation section on a Subscriber doesn't seem to do anything or a way to enable "Announce ANI..." for every new user?

[Rob Huffman]

Hi Jacob,

Sadly, the method using Bulk Edit is the only way even in Unity 5.x :(

Offering Subscribers Additional Caller Information Before Message Playback

The Cisco Unity subscriber conversation can be customized so that it provides subscribers with additional information about each caller who left a message, before it plays the message. By using the Bulk Edit utility (available in Tools Depot), you can provide individual subscribers or a specific group of subscribers with additional information on one or both of the types of callers who leave messages for them

If you choose to provide Cisco Unity subscribers with additional caller information before message playback, consider the following requirements:

•Subscribers hear sender information before Cisco Unity plays each message only if their accounts are configured to play it. Either a Cisco Unity administrator or a subscriber can specify message playback preferences. (Cisco Unity administrators specify whether subscribers hear sender information before message playback on the Conversation pages in the Cisco Unity Administrator, while subscribers can specify their own message playback preferences in the Cisco Unity Assistant.)

•In addition, to allow Cisco Unity to provide the phone number (ANI or caller ID) information on unidentified callers, your phone system must support sending such information to Cisco Unity. (Refer to your phone system documentation for more information.) When Cisco Unity receives ANI information on a caller, it will make use of only the valid numbers, and ignores any other characters that the phone system sends.

See Bulk Edit Help for details on using it to modify existing subscriber accounts. You use one or both of the following fields on the Conversation tab in Bulk Edit to offer subscribers additional caller information before message playback:

From this 5.x doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag160e.html#wp1075463

Here is why the Template setting won't work;

Sender's Information

Check this check box so that Cisco Unity plays caller information about a message sender before playing a message. The information that Cisco Unity plays depends on how Cisco Unity is set up.

By default, Cisco Unity plays the following information when the Sender's Information check box is checked:

•For messages left by an identified subscriber, Cisco Unity plays the recorded name of the subscriber before playing the message. If the subscriber does not have a recorded name, Cisco Unity plays the primary extension that is associated with the subscriber.

•****For messages left by an unidentified (outside) caller, Cisco Unity does not provide the phone number (ANI or caller ID) information before playing the message.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg010e.html

Hope this helps! Sorry man,

Rob