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Unity Messages - listening the last messages

Hello All,

I have a customers that has about 200 messages in his voice mail box, he need to read the last messages (maybe delete teh rest), is there any options?

Cisco Unity 4.2 Build 4.2(1)

Please advise

regards

Andres

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unity Messages - listening the last messages

Hi Andres,

If your Cisco Unity version is 4.x or 5.x, complete this procedure:

Log into the Unity Administration Page, and click Subscribers.

Select the subscriber that needs to be modified. Then, click Conversation.

Select the New Message type that needs to be played first and click Move Up. Repeat similarly for the Saved Message. The order of playback can be changed when you choose Oldest first or Newest first from the drop down menu and click the Save icon.

From this good doc;

Change Voice Message Order from Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00809c4663.shtml

Hope this helps!

Rob

8 REPLIES
Hall of Fame Super Red

Re: Unity Messages - listening the last messages

Hi Andres,

If your Cisco Unity version is 4.x or 5.x, complete this procedure:

Log into the Unity Administration Page, and click Subscribers.

Select the subscriber that needs to be modified. Then, click Conversation.

Select the New Message type that needs to be played first and click Move Up. Repeat similarly for the Saved Message. The order of playback can be changed when you choose Oldest first or Newest first from the drop down menu and click the Save icon.

From this good doc;

Change Voice Message Order from Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00809c4663.shtml

Hope this helps!

Rob

New Member

Re: Unity Messages - listening the last messages

thankyouverymuch Rob!!

New Member

Re: Unity Messages - listening the last messages

Hi Rob

Sorry disturb you

Do you know how delete all the messages to an user? he has around 200 messages from november of 2007

Regards

Andres

New Member

Re: Unity Messages - listening the last messages

I'd like to know this too.

Hall of Fame Super Red

Re: Unity Messages - listening the last messages

Hi Andres/Mark,

No worries :)

To Manage subscriber messages, this is probably an excellent choice;

Message Store Manager

The Cisco Unity Message Store Manager (MSM) allows you to perform several routine message store management tasks with a single tool. MSM Agents, defined to include a selectable set of subscribers, can generate message demographic reports, archive messages, delete messages, or set subscriber properties, all according to configurable schedules.

From the Great Unity Tools;

http://www.ciscounitytools.com/App_MSM.htm

Hope this helps!

Rob

New Member

Re: Unity Messages - listening the last messages

Thanks Rob,

In my case, the unity is not integrated with exchange or lotus, it saving the messages locally. Do you know if this works anyway for removed messages of suscribers?

Hall of Fame Super Red

Re: Unity Messages - listening the last messages

Hi Andres,

This just means the Exchange mailstore is "on-box" not external. You should still be able to use the MSM Tool :)

Cheers!

Rob

New Member

Re: Unity Messages - listening the last messages

thanks a lot!! have a nice one

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