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Unity not disconnecting

Hello,

I have a problem when we call and unity answers; if we hang off the phone during the operator speech (during "welcome to the automated attendant, if you ..."), the FXO port of the CALL manager express bundle remains on instead of going off, so if we re-call the same number, it gives busy. The number stop being busy when the FXO port goes off (=when the time of the speech of the operator ends).

Please advice

1 REPLY
Hall of Fame Super Red

Re: Unity not disconnecting

Hi Tarek,

My guess here is that you are running into a "Disconnect Supervision" issue on the FXO. Once the method of disconnect the circuit uses has been determined, you can configure the FXO appropriately. Have a look;

FXO Disconnect Supervision

http://www.cisco.com/en/US/products/sw/iosswrel/ps5013/products_feature_guide09186a0080080e48.html#wp7602

Hope this helps! I know it doesn't answer your question completely but maybe it will head you in the right direction.

Rob

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