Re: Unity options menu call handlers and IP phone mailboxes
This can be configured using the Advanced Settings Tool found in the Unity Tools Depot on your Unity server. There is a setting called "Conversation - Route by last redirecting ID". If you set this to 1, Unity will route based on the last redirecting ID.
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
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This provides an easy to use form where you simply answer a few
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