Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity port usage

Hi,

I am having Unity 4.2 with a 16 port license. I know when users are leaving messages to a subsriber mail box, one port is used.

I want to know that whether these ports are used when the subsribers try to retreive these messages from inbox ? If yes, is there anyway to avoid this?

Thanks,

Pete

2 REPLIES

Re: Unity port usage

When the users retrieve the messages using the TUI (Telephone User Interface) in other words when they press the messages button and login, then yes, you use a port and there is no way to avoid this. But if you have Unified Messaging and you are checking the inbox from your outlook then you do not use a port.

To see the port usage you can go to the Tools Depot and open the Port Status Monitor to see when are the ports been used.

Hope that helps, if yes, please rate the post.

//Jorge

Silver

Re: Unity port usage

If you have UM and are using VMO and are checking messages via Outlook and your phone is the playback device, then a port will be used.

Jorge is right so whenever TRaP is used a port is used. TRaP Telephone Record and Playback. If you are listening to your messages on your computer via headphones and a soundcard then a port is not used.

rlp

200
Views
5
Helpful
2
Replies