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Unity Ringing

When calling into our system currently, the system answers with the auto-attendant, then when a caller enters an extension, the extension rings, however it is one long ring that lasts for about 20 seconds. Where would you think to start looking at the issue? CUCM or Unity?

4 REPLIES

Unity Ringing

What are CUCM & Unity versions ?


GP.

New Member

Unity Ringing

CUCM 8.0.2 and Unity 7.0(2)

Cisco Employee

Unity Ringing

If it's supervised transfer I would check the port status monitor in Unity as a start, if release to switch, I'd check CUCM

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Ringing

It is release to switch. This just started happening. Shoudl I try to restart the CUCM services and then see what we get from there? This is a very strange thing. Sometimes we get one continous ring, sometimes we get a single ring then nothing, but the user being called still has a ringing phone even though there is silence on the callers side.

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