I have a user that claims that some new voice mail messages are going straight to saved messages without triggering the MWIs, at least three times this has happened. It doesnt't happen every time as I have not been able to re-create the problem.
I personally believe the issue is being caused by the user but before I replied to the user I would like to ask if this type of problem is even possible.
Is it possible for new voice messages to go straight to saved without intervention from the user?
The phone is a Cisco 7941
The Unity account is set up as a normal account. Nothing fancy.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...