currently have restriction tables modified and unity call handlers are able to transfer to intl and ld numbers. I cannot transfer to a toll free number. Thought it might be related to toll free screening, but dialing from IP phone works. thanks
No, the CSS is different for the vm ports and the phones. But the phones are in a partition which is in the vm CSS. And the vm pilots are in the CSS of the phones. Only problem is toll free, ld and intl work
Hope all is well! I have seen other people with this issue before. If this is just one particular Toll Free number you can create a new CTI-RP in CCM that is setup to Call Forward All to the Toll Free in question. Then change Unity to transfer to the new CTI-RP instead. This is a pretty transparent method :)
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