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New Member

Unity, viewmail showing the wrong user who left the voicemail

Hello,

We have user A that everytime he leaves a voicemail for another user B the viewmail  on outlook for user B shows another user name not user A name.  We have unity 7. 

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Super Bronze

Unity, viewmail showing the wrong user who left the voicemail

The content of the subject line is populated based on the calling party information of the call that was forwarded to Unity. You may want to look at the Alerting Name and Display fields of that person's directory number line appearence where they make the call from. This information is passed to Unity as part of the call setup which Unity then copies into the subject field.

Hall of Fame Super Red

Unity, viewmail showing the wrong user who left the voicemail

Hi Horacio,

If this happens to be a Shared Line check the Display Name on all the

related phones;

Cheers!

Rob

7 REPLIES
Hall of Fame Super Silver

Unity, viewmail showing the wrong user who left the voicemail

So, it is not showing the DisplayName information?

Chris

New Member

Unity, viewmail showing the wrong user who left the voicemail

When user A leaves user B a voicemail email in outlook the subject line shows the right extension of user A who left the voicemail but the wrong name, any suggestions.  Its only happening to one user everyone else works fine.

Thanks

VIP Super Bronze

Unity, viewmail showing the wrong user who left the voicemail

The content of the subject line is populated based on the calling party information of the call that was forwarded to Unity. You may want to look at the Alerting Name and Display fields of that person's directory number line appearence where they make the call from. This information is passed to Unity as part of the call setup which Unity then copies into the subject field.

New Member

Unity, viewmail showing the wrong user who left the voicemail

The display name and alerting name is correct.  Any suggestions.

Thanks.

Hall of Fame Super Red

Unity, viewmail showing the wrong user who left the voicemail

Hi Horacio,

If this happens to be a Shared Line check the Display Name on all the

related phones;

Cheers!

Rob

New Member

Unity, viewmail showing the wrong user who left the voicemail

No its not a share line, any suggestions.

New Member

Unity, viewmail showing the wrong user who left the voicemail

Rebooting exchange server fix the problem.

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