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Community Member

Unity Voicemail messages

What would be the best method to delete a subscriber's voicemail messages without going to the mailbox and deleting one by one. We have Unity 5.X MS exhange. Also, is there a method in unity where we can view the total number of messages or do we have to go into AD?

6 REPLIES
Cisco Employee

Re: Unity Voicemail messages

OWA or PCA inbox are the best methods since you can select many messages at once

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Unity Voicemail messages

What does these acronyums stand for? Are they default services or must be activated?

Re: Unity Voicemail messages

Hello,

OWA=Outlook Web Access

PCA= Personal Communications Assistant

Hope that helped, if so please rate.

Community Member

Re: Unity Voicemail messages

Where are these configured in unity?

Cisco Employee

Re: Unity Voicemail messages

Class of Service Features Page

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg020e.html#wp1048212

Subscriber Orientation

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag280e.html

for OWA simply http:///exchange

fill user, pwd and domain

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Unity Voicemail messages

Hi,

I've read your answer but this method is per user. There is a way to do it from Cisco Admin?

For example on Unity 3.x and 4.x there was this:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800d6824.shtml

But this feature is not accesible from Unity 5.x, there is a way to do this?

I've a customer with a lot of users that doesn't delete messages or even listen to them. So I'd like set a policy that unread messages became deleted after an amount of days.

Please let me know.

Andres Pasten

Adexus S.A.

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