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Unobtainable when phones forwarded to each other and both busy

kim_beadle
Level 1
Level 1

I am running CUCM 6.0 and the following scenario has occured;

2244 Forward No Reply/Busy etc to 2242

2242 Forward No Reply/Busy etc to 2244

MAX calls on each line = 2

Busy Trigger = 1 (users get confused on 2nd incoming call so we prevent it using the busy trigger)

When both numbers are busy the external caller receives a Number Unobtainable tone and not the engaged tone.

Any pointers as to where I should start looking to solve this?

1 Reply 1

Aydina
Level 1
Level 1

Hi ,

Thisisshue resolve

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