I am running CUCM 9.1(2) and I am trying to update the user to ensure device association and group membership. I created a CSV file based on a BAT export and updated the group and associated device fields and for the PIN, Password and Digest Credentials fields I have used the # symbol coupled with the "Value for fields to be ignored" option.
When i run the BAT job i get the following error for almost all of the records
[user id] Missing key in referenced table for referential constraint (informix.fk_enduser_fkucserviceprofile).
I am not using a user template for the BAT update and my users are all LDAP sync'ed
I have not been able to find anything helpful online, does anyone have any ideas?
Set the Bulk Provisioning Service traces to Detailed/Debug level under Unified Serviceability->Trace->Configuration then run the BAT job again and pull the BPS traces via RTMT. That should have more details on what the issue is.
Just another thing that could be worth checking "fk_enduser_fkucserviceprofile" sounds like is referencing the UC Service Profile for IM&P are you populating, ignoring with a #, or is it blank? If you are ignoring with a # try just setting it to blank.
I found when enabling users with IM&P I had to specify the UC Service profile and not just use the system default
Thanks Heathrw, I actually missed that the service profile was listed in the error. I reached out to TAC and they suggested that i convert the users to local users, run the BAT update and then resync with the AD.
It worked but not the best solution so i will try again with another set of users and this time add a UC service profile.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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