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New Member

Upgrade CCM from 4.2 to 6.1

Hi

I just upgrade my cluster to 6.1 and I have received my license. But my problem is with the CCM services.

I can start it for 25 secondes max. The only thing that I can see that can be wrong, in the license report I do not have a software version under SW Version.

Can it be related?

Thanks

4 REPLIES
Cisco Employee

Re: Upgrade CCM from 4.2 to 6.1

you can send the license to licensing@cisco.com and ask them to give you a permanent license if you're still using the temporary license

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Upgrade CCM from 4.2 to 6.1

Hi

Thanks for the reply. But my license are list as permanent.

So it must be something else

Thanks

New Member

Re: Upgrade CCM from 4.2 to 6.1

I just ran into the EXACT problem this past weekend, and it was in fact the license that they issued. What happened was they forgot to give it the CCM feature, everything looked good except that the CCM service only stayed started for 30 seconds. I opened a TAC case and sent him the license and that's when he found that the feature was not in the licnese.

New Member

Re: Upgrade CCM from 4.2 to 6.1

Thank you for your answer. I will open a TAC Case.

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