Upgrade from CUE3.x to 7.x voicemail is not working
i was trying to upgrade my CME/CUE versions from 3.x/4.x to 7.x, i have followed the following steps
upgraded CME from 4.x 7.x
tested all phones registration and calls, all are fine.
CUE couldt test cos of the interoperatability
Next was upgrade CUE, i opted normal method but its failed whilie upgrading the i had to do a boothelper method, once after the upgrade it prompt me to use the config from Disk - i opted that.
After the restart, i reconfigured CME to CUE everything seems to be normal but voicemail is not working ... when i try to dial autoattendant number and voicemail number from CME phones i am getting reorder tone.
I checked CUE licenses also updated the migrated licenses,
se-172-16-2-252# show license status application voicemail enabled: 6 ports, 6 sessions, 50 mailboxes ivr disabled, no activated ivr session license available
Also find the "show license inuse" output
se-172-16-2-252# show license in-use StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0 License Type: Permanent License State: Active, In Use License Count: 55 /50 License Priority: Medium StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0 License Type: Permanent License State: Active, In Use License Count: 6 /6 License Priority: Medium
SIP Configuration voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 fax protocol cisco h323 sip registrar server expires max 3600 min 3600
DIALPEERS dial-peer voice 99 voip description ** VoicemailPilot number ** translation-profile outgoing PSTN_CallForwarding destination-pattern 777 session protocol sipv2 session target ipv4:172.16.2.252 dtmf-relay sip-notify codec g711ulaw no vad ! dial-peer voice 100 voip description ** auto attendant number ** translation-profile incoming PSTN_CallForwarding destination-pattern 778 session protocol sipv2 session target ipv4:172.16.2.252 dtmf-relay sip-notify codec g711ulaw no vad
DEBUG CCSIP OUTPUT
GMS-CCME-R1#debug ccsip ca GMS-CCME-R1#debug ccsip calls ? <cr>
GMS-CCME-R1#debug ccsip calls SIP Call statistics tracing is enabled GMS-CCME-R1#csim start 777 csim: called number = 777, loop count = 1 ping count = 0
GMS-CCME-R1# Aug 14 06:50:42.446: //59/1742FDC880A6/SIP/Call/sipSPICallInfo: The Call Setup Information is: Call Control Block (CCB) : 0x47D619F0 State of The Call : STATE_DEAD TCP Sockets Used : YES Calling Number : Called Number : 777 Source IP Address (Sig ): 0.0.0.0 Destn SIP Req Addr:Port : Destn SIP Resp Addr:Port : Destination Name :
Aug 14 06:50:42.446: //59/1742FDC880A6/SIP/Call/sipSPICallInfo: Disconnect Cause (CC) : 47 Disconnect Cause (SIP) : 200
i am not good in unity express troubleshooting, kindly advice me if further command output is required
Re: Upgrade from CUE3.x to 7.x voicemail is not working
Thanks bevilacqua for a quick support
I have to be at customer site to do the real call test, i will do it and update the finding ASAP mean while let me ask you something
I had taken the backup of CUE before doing the upgrade, but i cant see any possibility to restore the backup in CUE after the 'Clean' upgrade, I belive normal case it will allow only restore from the backup taken by the same instance - is there any way to restore ?
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