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New Member

Upgrade phone firmware in CUCM

Hi All,

I want to upgrade phone firmware in CUCM 7.0. based on Cisco's documents, I have to use software upgarde --> install/upgrade in OS admin. I installed new firmware by this way. am I supposed to see firmware files in the TFTP file management as well? would the next step be just type firmware name in the device default and reset phone to get upgrade?

appreciate for any suggestion

Alex

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Accepted Solutions
New Member

Re: Upgrade phone firmware in CUCM

You can restart it, but I don't believe that will make a difference. You might want to try reinstalling it and make sure it completes successfully. If it is successful and still doesn't change it, try changing the value manually then restart TFTP and reset the phone.

4 REPLIES
New Member

Re: Upgrade phone firmware in CUCM

When you install the firmware via the install/upgrade portion in OS/Admin it will automatically change it in the Device Default menu. Once you do upload the file, restart the TFTP service under Cisco Serviceability. In Serviceability go to Tools -> Control Center/Feature Services. Once it's restarted, just reset the phone and the phone should see the new version and proceed to upgrade.

New Member

Re: Upgrade phone firmware in CUCM

thanks for the quick response,

I can't restart TFTP, I'll do it tonight. but when I installed firmware, it's has not shown up in default device. should I restart TFTP server in order to show firmware in device default page?

thanks

Alex

New Member

Re: Upgrade phone firmware in CUCM

You can restart it, but I don't believe that will make a difference. You might want to try reinstalling it and make sure it completes successfully. If it is successful and still doesn't change it, try changing the value manually then restart TFTP and reset the phone.

New Member

Re: Upgrade phone firmware in CUCM

I am stuck on the same issue. I uploaded the firmware cmterm-7937-sccp.1-3-3.cop.sgn, reset TFTP, but no upgrade yet. What would be the name to insert in the device defaults for this firmware. for 1.2.1 it is apps37sccp.1-2-1-0. i am not sure what the name would be for 1.3.3. any help would be great! thanks

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