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Upgrade to CUCM 10.5(1) Fails


I have been trying to move a CUCM 7.1(5) cluster on MCS to 10.5(1) on UCS without much success.

Initially I tried to go from 7.1(5) to 10.5(1) by following the Jump upgrade process.

I successfully built a replica of the CUCM 7.1(5) cluster on the UCS servers and did a DRS restore.

When I tried doing an upgrade to CUCM 10.5(1) it failed on the database installation stage.

I raised a TAC case and was asked for logs which I provided but the Cisco Database Installation Service Log did not have any information for the failure.

The TAC engineer said that he had seen this before and it was a problem with dial plans installed on the server.

I had the UK dial plan installed so I rebuilt the cluster on UCS without installing dial plan, locales and phone firmware as I had previously. The only cop file I installed was the refresh upgrade file.

When I tried to upgrade I got the same error.

I was not getting much response from the TAC engineer so I thought I would try upgrading to CUCM 9.1(2) as an interim step. This worked fine and I took a backup then re-installed CUCM 9.1(2) to align the partitions then did a restore. Again this worked ok.

I then tried to install to 10.5(1). I installed the ciscocm.version3-keys.cop file and started the upgrade. It failed in exactly the same place and once again there was no database log.

The failure message I get in the install log is shown below:

10/23/2014 10:25:45 component_install|File:/opt/cisco/install/bin/component_install:807, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
10/23/2014 10:25:45|Internal Error, File:/usr/local/bin/base_scripts/, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>
10/23/2014 10:25:45 post_install|File:/opt/cisco/install/bin/post_install:961, Function: install_applications(), /usr/local/bin/base_scripts/ -refresh-upgrade failed (1)|<LVL::Error>
10/23/2014 10:25:45 post_install|Exiting with result 1|<LVL::Info>

Has anyone seen anything similar to this and, if yes, how was it resolved?

I am trying to get more urgency from TAC but the case has been open for four days so far and I have had very little response.



  • IP Telephony
Cisco Employee





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