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Upgrading CUE to 3.x loses alternate greetings

drew.freeman
Level 1
Level 1

Hello

When upgrading a CUE (for CME) to 3.x and then restorign the backed up config and data, I lose the alternate greetings. The customer is then just left with "Sorry, Ext XXX is unavailable'

Has anyone encountered this ? I was hoping it was a just a problem with 3.0 but same thing happened to 3.1. I do not see this problem if restorng, say 2.2, to 2.3.

Telling a company with 100 ppl to re-record everything is not ideal.

cheers

Drew

2 Replies 2

ebreniz
Level 6
Level 6

could you try running the install software clean command?

software install clean url ftp://X.X.X.X/cue31/cue-vm-k9.nm-aim.X.pkg

The X's are the ip address and the cue pkg name.

Hope that helps.

Ok haven't tried the install command. I tend to always use boot helper.

I'll try that, thanks.

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