Step 2 Enter the Product Authorization Key (PAK) that you received with your Cisco Unified Communications Manager upgrade.
Step 3 Click Submit.
Step 4 Follow the system prompts. You must enter the MAC address of the Ethernet 0 NIC of the first node of the Cisco Unified Communications Manager cluster. You must also enter a valid e-mail address.
The system sends the license file to you via e-mail by using the e-mail address that you provided. To view the contents of a software feature license, refer to "License File Contents" in the Cisco Unified Communications Manager System Guide.
Step 5 You must upload the software license file to the server with the matching MAC address that you provided in Step 4.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...