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New Member

Upload a Background image on IP phone with CUCM

Hello Everybody,

It been 3 days , i´m working for this subject "how to change the background of my ip phone in my cucm cluster ".

I have read, and try a couple of tutorial, but it still not work

here is the details :

Cucm 7.1

Model phone 7962

size image load : Ferra-1.PNG : 320X212

size image 2 load : Ferra-2.PNG : 80X53

<CiscoIPPhoneImageList>

<ImageItem Image="TFTP:Desktops/320x212x12/Ferra-1.PNG"

URL="TFTP:Desktops/320x212x12/Ferra-1.PNG"/>

<ImageItem Image="TFTP:Desktops/320x212x12/Ferra-2.PNG"

URL="TFTP:Desktops/320x212x12/Ferra-2.PNG"/>

</CiscoIPPhoneImageList>

when i upload the 2 image.PNG on the TFTP server of the cucm  as \Desktops\320x212x12

i checked the TFTP Management, and find the 2 image

but when i go to the phone and try to change the background  i´m still receive this error : Selection is unavailable

Someon can help me please..i´m realy stuck..have trying lot of tuto nothing goes on...!!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Upload a Background image on IP phone with CUCM

The images have to go to the same directory, here is a good doc:

https://supportforums.cisco.com/docs/DOC-18765

Your file references the pictures incorrectly, it needs to follow this form:

URL="TFTP:Desktops/320x212x16/FILE.png"/>

where the first line references the name of the thumbnail image.

HTH,

Chris

6 REPLIES
New Member

Upload a Background image on IP phone with CUCM

1. Navigate to the Cisco Unified Operating System Administration area and log in with admin credentials.

2. Navigate to Software Upgrades>TFTP File Management

3.  Select Upload File

4. Browse to File Location - this is the image file

5. In the directory field enter /Desktops/95x34x1

6. Select Upload File

7. Select Close

8. Select Upload File

9. You NEED TO UPLOAD the THUMBNAIL IMAGETOO! for this, Select the image file to be used as a thumbnail (be sure to see cisco's reccomendations),

10. Select Upload File and select close

11. Navigate to Cisco unified serviceability page from the top right drop down

12. Navigate to Tools > Service Activation

13. Stop the Cisco TFTP Service

14. Start the Cisco TFTP service

15. Repeat for each node in the cluster.

16. Reboot a device. or for a number of devices, reset the device pool and then navigate to settings >user preferences > select the image.

The key to the last step is to get the phone to redownload the TFTP config from its servers!

New Member

Upload a Background image on IP phone with CUCM

Hi Imran,

Very thanx for ur quick response i´ll try to change the directory field by

/Desktops/95x34x1

but should i also change it on the List.xml?

i already upload the thumbnail is the lilttle image that i mention , the one that have a size of

80X53

so let me try again , let u know

Again thanx u

New Member

Upload a Background image on IP phone with CUCM

Nothing Man, it´doesn´t work...

i have try to change the directory buy Desktops/95x34x1 nothin

i have try also to change the xml file and the directory but  nothing it doesn´t work

Hall of Fame Super Silver

Upload a Background image on IP phone with CUCM

The images have to go to the same directory, here is a good doc:

https://supportforums.cisco.com/docs/DOC-18765

Your file references the pictures incorrectly, it needs to follow this form:

URL="TFTP:Desktops/320x212x16/FILE.png"/>

where the first line references the name of the thumbnail image.

HTH,

Chris

New Member

Upload a Background image on IP phone with CUCM

Thank very much Chris it work fine....i have follow your tuto..again thank u

Hall of Fame Super Silver

Re: Upload a Background image on IP phone with CUCM

awesome, glad it worked for you.

Please rate all helpful posts!

Chris

Sent from Cisco Technical Support iPhone App

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