Re: User can only call local, but not remote extensions
It sounds like the CSS (Calling Search Space) setting on the phone is set up for a restrictive level which cannot make calls to the remote extensions. The easiest way to test this is to find a working phone and match the CSS Settings.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...