User cannot retrieve voicemail

[Rick Daoust]

We have certain users who cannot retrieve certain voicemail messages. We are running a cluster of unity connection 8.5 servers. Has anyone else experience this issue? If so, how did you go about troubleshooting and resolving?

Thanks,

Sent from Cisco Technical Support iPhone App

[Jaime Valencia]

How is he trying to get his VM??

What does he see/hear??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Rick Daoust]

They are trying to retrieve their voicemail via phone and they receive a message indicating that the voicemail message is not retrievable.

Thanks,

Sent from Cisco Technical Support iPhone App

[Jaime Valencia]

Have they tried using PCA or Exchange if you have SIB?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Rick Daoust]

I've tried the web inbox, but the browser appears stuck on loading. I'm not sure if it's an active x or java issue.

Thanks,

Sent from Cisco Technical Support iPhone App

[Rick Daoust]

Managed to get the web inbox working. However, when trying to listen to the particular voicemail I receive a QuickTime error. Also, tried to download the wav file and received an error while downloading.

Regards,

Sent from Cisco Technical Support iPhone App