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New Member

User cannot retrieve voicemail

We have certain users who cannot retrieve certain voicemail messages. We are running a cluster of unity connection 8.5 servers. Has anyone else experience this issue? If so, how did you go about troubleshooting and resolving?

Thanks,

Sent from Cisco Technical Support iPhone App

  • IP Telephony
5 REPLIES
Cisco Employee

User cannot retrieve voicemail

How is he trying to get his VM??

What does he see/hear??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: User cannot retrieve voicemail

They are trying to retrieve their voicemail via phone and they receive a message indicating that the voicemail message is not retrievable.

Thanks,

Sent from Cisco Technical Support iPhone App

Cisco Employee

Re: User cannot retrieve voicemail

Have they tried using PCA or Exchange if you have SIB?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: User cannot retrieve voicemail

I've tried the web inbox, but the browser appears stuck on loading. I'm not sure if it's an active x or java issue.

Thanks,

Sent from Cisco Technical Support iPhone App

New Member

Re: User cannot retrieve voicemail

Managed to get the web inbox working. However, when trying to listen to the particular voicemail I receive a QuickTime error. Also, tried to download the wav file and received an error while downloading.

Regards,

Sent from Cisco Technical Support iPhone App

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