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User Guide for 7941/7961 not showing up on CCMUser page

Hi,

I have a CCM running with 4.2(1) sr1b and 7911G, 7941G and 7961G. For the 7911G I have the option to see the "View the User Guide for your phone" option on the CCMUser page. For the 7941G and 7961G that's not visible. I'm using a locale other than the default (US) one. Could that be the issue?

cheers,

pedro marques

1 REPLY
Bronze

Re: User Guide for 7941/7961 not showing up on CCMUser page

You are hitting the bug CSCse17132. The work around is,

manually run following SQL query :

For 7961 :

update productsupportsfeature set Param = '/PhoneOnlineGuide/7961/ip7961.pdf' where tkmodel = '30018' and tksupportsfeature = '40';

For 7941:

update productsupportsfeature set Param = '/PhoneOnlineGuide/7941/ip7961.pdf' where tkmodel = '115' and tksupportsfeature = '40';

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