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User is not updated in Cisco Desktop Administrator

Hi,

I have a customer who is having issues with Cisco Desktop Administrator . He added a new user but it is not showing up in CDA and also when that user logs in to his CAD it still shows old user's name in the status bar at the bottom left corner.

I have tried deleting adding user's info, restarted Database sync service , also asked user to delete the user in AD and added back but it still shows old user's name in the status bar and also in Cisco Desktop Admin.

They are runnig UCCX version 8.5.1.11001-35.

Any help would be much appreciated.

Thank you

1 REPLY
Cisco Employee

User is not updated in Cisco Desktop Administrator

Please post this query at Contact Center forum which is https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions

Good Luck !!

GP.

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