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User name and login UC540

Hello, I am trying to put configure a new UC540 right out of the box and once I go through the CCA and try to create a new customer site; I try to discover devices on the 192.168.10.1 and once it prompts me for the user name and password it won't except the cisco/cisco it just keeps popping back up. Also won't show any devices below either if they failed or didn't authenticate. Never had this before and I've done quite a few of these. Thanks.

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