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New Member

Users are able to receive calls but not able to make outbound calls

Hi All,

              

We are facing issue with outbound calls. Though we are able to receive calls without any issue.

Once we lift the handset we get message " your call can not be completed as dialed". No issue from service provider.

Please let me know if anybody faced same issue in past.

Thanks !

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Accepted Solutions
Cisco Employee

Users are able to receive calls but not able to make outbound ca

You have a blank translation pattern that the phones are able to see (based on their calling search space).  This is why as soon as you go off hook you hear that message that your call cannot be completed as dialed because you have not entered any digits but it is matching a pattern.  Go to your translation patterns and look for a pattern that is blank.

4 REPLIES
Cisco Employee

Users are able to receive calls but not able to make outbound ca

Hello Abhishek,

What is the call-flow and Topology ?


Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
Cisco Employee

Users are able to receive calls but not able to make outbound ca

You have a blank translation pattern that the phones are able to see (based on their calling search space).  This is why as soon as you go off hook you hear that message that your call cannot be completed as dialed because you have not entered any digits but it is matching a pattern.  Go to your translation patterns and look for a pattern that is blank.

Hall of Fame Super Silver

Users are able to receive calls but not able to make outbound ca

Provide system and version, though it sounds like CUCM, use Dialed Number Analyzer to see what is happening.

Chris

New Member

Users are able to receive calls but not able to make outbound ca

Hi Joseph, thank you for the update. That was the exact issue and now it's resolved.

Thanks Nadeem and Chris for looking into this.

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