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New Member

Users not able to log into CAD

Hello everyone,

I have some users on IP communicator that had to get their device pool and device CSS changed to a different one and some users are now unable to log into CAD.  Some can, some can't.  IPC and Users are all set up the same on CUCM.  Any suggestions on where to check for the problem?        

Thanks in advance!  All replies rated.         

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New Member

Users not able to log into CAD

Forgot to add they they were all supposedly able to log into CAD before the move.

Users not able to log into CAD

Hi Angel-Moon,

What is the error message you are getting, when trying to login into CAD?

Make sure that these Agents have these IPC under the controlled devies for Agents and have the UCCX extension assigned to them. Also Check if these IPC MAC addresses are under the controlled device list under RmCm application user.

Please crossverify the Agent ID and associated extensions are proper by accessing the Resources page of UCCX.

You can also perform Directory Resync operation from the Cisco Desktop Administrator once to sync the changes done.

Thanks,

Anand

New Member

Users not able to log into CAD

Thanks.  They are getting a JTAPI error.  I don't have any more information than that at the moment.

Users not able to log into CAD

Hi Angel-Moon,

Please check by adding one of these Agent Phones (IPC) under the controlled devices for JTAPI application user in CUCM. And than try logging in CAD.

Thanks,

Anand

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