indeed you're right, this is per associated device
when the info is in the CDR database it only contains info for the call and no relation to the user.
when the information migrates to ART the script that does the job takes care of making the match between the phone and the user who 'owns' it.
if you do not have any association no info will be available for user reports since that field will be blank, but in the other hand if you have several devices associated and look per user all of the calls will show up.
if you're trying to look info per extension the best way would be to use the CDR search.
I don't mean to hijack this thread, but I have a question on CDR Departmental reports. My issue is that when you run a report User Reports------bills---Department, it seems as if some the information is missing. Some user IDs have data and others do not. This is an AD integration so I do not know if this has anything to do with it. I have verified that the user has a phone associated and department ID in the directory. Also if you do a CDR search by the extension the user uses there is data there.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...