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New Member

Using IVR with CCM 6.1

Dear all,

I am having an existing IPT Network. I am using CCM 6.1 in my IPT Network. Now I want to use IVR in my Network. How I can intrigate IVR with CCM 6.1?

any one is there for help me out from this issue.

Thanks & Regards

Madhab

5 REPLIES
VIP Super Bronze

Re: Using IVR with CCM 6.1

UCM does not provide IVR functionality. You would need to use other products such as Unity/Unity Connections or IP IVR/Contact Center Express (CCX).

Please remember to rate helpful responses and identify helpful or

Re: Using IVR with CCM 6.1

The Unity Express voicemail module supports optional licensed IVR and may be a cost effective way of achieving what you require.

More details at the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/ivr/overview.html

Please rate if helpful.

New Member

Re: Using IVR with CCM 6.1

Dear

Thanks for you reply.

according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?

Thanks Again

madhab

VIP Super Bronze

Re: Using IVR with CCM 6.1

UCM does not provide IVR functionality.

Please remember to rate helpful responses and identify helpful or
New Member

Re: Using IVR with CCM 6.1

Dear

Thanks for you reply.

according to you I have to use Cisco Unity for that, IVR is not working with CCM 6.0. Right?

Thanks Again

madhab

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