Using Native Call Queue CUCM 9.1 -Announcements are not playing
I'm very new to CUCM. We are using just the basic call queue/hunt groups that come with CUCM 9.1. I am trying to set up the Music On Hold Server Audio Source to run a Welcome message as the Initial Announcement and the Periodic Announcement to run Wait In Queue Sample. I've tested an audio source with a test hunt group (hunt pilot configured for the correct Network Hold MOH Source & Announcements) and I get an initial message "please wait while we transfer your call..", but I never get any periodic messages - after the max queue wait time, I'm moved into voice mail (which is what should happen).
I can see from the Music on Hold Audio File Management that some files are in use (like the SamepleAudioSource I'm testing with), and some in Translation Complete.
How can I get the periodic messages to work - I'm at a loss.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...