Using the JTAPI

[connect101]

Hello,

How to use the JTAPI?

We're connectinc a Genesys with the CCM6.

Is there a JTAPI for AIX?

Thks

[#2]

In a Cisco CRS environment, if there are any changes made to the Cisco CallManager, it is necessary to verify the version of the JTAPI client on both the CRS Server and the Cisco CallManager are the same. If the JTAPI client(s) are different, several problems can arise. Typical problems are dropped calls, the agent state is wrong, or agents cannot log in. Use the following documents for more information:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/6_0_1/jtdevch4.html