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New Member

( VERY URGENT !!! ) ATA 187 with CME 9.0 issue

Hi Team

I'm attaching the config template of the CME with this request .

There is an ATA 187 and CME (having OS 9.0 beta version that supports ATA 187).

The phones connected to the ATA 187 are having only the busy tone .

Kindly please send me the debug commands that can help me in trouble shooting the issue .

Please consider his request as highly urgent and critical .

Thanks

Regards

Unni

00966506288662

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

( VERY URGENT !!! ) ATA 187 with CME 9.0 issue

The newest IOS has some toll frout aplication that blocks incoming calls for any untrusted ip so the exemple below may help, if not please collect

-debug ccsip message

-debug voice ccapi inout

Please also collect:

sh voice register pool all

Check if the ATA is full register.

Please attach the debugs and outputs and we will be more than glad to help!!

4 REPLIES
Bronze

( VERY URGENT !!! ) ATA 187 with CME 9.0 issue

add:

voice service voip

ip address trusted list

ipv4

eg

voice service voip

ip address trusted list

ipv4 10.3.0.0 255.255.0.0

good luck

New Member

( VERY URGENT !!! ) ATA 187 with CME 9.0 issue

The newest IOS has some toll frout aplication that blocks incoming calls for any untrusted ip so the exemple below may help, if not please collect

-debug ccsip message

-debug voice ccapi inout

Please also collect:

sh voice register pool all

Check if the ATA is full register.

Please attach the debugs and outputs and we will be more than glad to help!!

( VERY URGENT !!! ) ATA 187 with CME 9.0 issue

Hi,

I tried ATA 187 with CME 9.0

I think Cisco still didn't give support for ATA 187 on CME 9.0 that I found the same error in "debug tftp events" appear for both CME 7 and CME 9

the debug say that the ATA successfuly got the cnf.xml configuration file but can't find the CTLSEPata.mac.add.tlv

I don't know why ATA is looking for CTL.tlv file,, but it is the case for both CME 7 and CME 9

For the trusted list command,, I don't use it and all IP Phones can call each other and can call PSTN

Regards

Haitham

New Member

( VERY URGENT !!! ) ATA 187 with CME 9.0 issue

Hi hythamhadad

You can find the debug and sh command outputs by following the below link :

https://supportforums.cisco.com/message/3517011#3517011

Thanks a ton in advance !

Regards

Unni

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