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New Member

VG224 - some ports show "unregistered" after changing domain name

hi,

recently i have changed the domain name of a VG224, before the change, all ports shows "registered" from the CUCM.

after I changed the domain name from VG224 and CUCM, the VG224 can be registered to CUCM, and some ports can register too...only serveral ports showing "unregistered" in the CUCM. But from the VG224, everything is normal. and call/ fax can be made successfully from those "unregistered" ports.

anyone has idea what's going on?

thanks.

5 REPLIES
Green

VG224 - some ports show "unregistered" after changing domain nam

Melany,

Can you check on your vg224 if you have a domain name set like:-

!

ip domain name anynet.com

!

If you have you will need to use an FQDN on the CUCM domain field like:-

vg224.anynet.com

changing just the routers hostname and the CUCM may not be enough

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.
New Member

VG224 - some ports show "unregistered" after changing domain nam

Yes, I am exactly changing the domain name in the vg224 and using fqdn in cucm, my vg224 can register ...only few ports have problem :(

Green

VG224 - some ports show "unregistered" after changing domain nam

Melany,

Try restarting the mgcp on the vg224

conf t

!

no mgcp

!

mgcp

!

end

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.
New Member

VG224 - some ports show "unregistered" after changing domain nam

Tried restarting mgcp and reset gateway in cucm....still the same few port has problem...

But when I reverted the domain name to the old one....problem gone....:(

Green

VG224 - some ports show "unregistered" after changing domain nam

Melany,

Sorry for the delay,

I have had a look at bugs etc.

The only one I can find that may be related is:-

Change MGCP gateway Domain Name only reset endpoints not whole gateway

CSCsg39923

Symptom:
Incoming and outgoing calls over an MGCP gateway fails randomly after changing gateway's domain name in CallManager. Sometimes caller receives dead air.
Conditions:
The administrator changes the gateway domain name in CCM without stopping Gateway's mgcp service.
Workaround:
Reset or reload the gateway.
Further Problem Description:
The proper way of changing a gateway's domain name is:
- Stop Gateway's mgcp service (gateway command: no mgcp)
- Chnage the domain name in the gateway and in CCM.
- Start Gateway's mgcp service (gateway command: mgcp)

Customer Visible

Was the description about this Bug Helpful?

(0)

Last Modified:

Nov 2,2012

Status:

Fixed

Severity:

3 Moderate

Product:

Cisco Unified Communications Manager (CallManager)

Support Cases:

2

Known Affected Releases:

(1)

4.2

Known Fixed Releases:

(4)

6.0(0.9901.37)

6.0(1.1000.37)

7.0(0.99999.65)

1.0(0.98000.42)

Download software for  Cisco Unified Communications Manager (CallManager)

Related Bugs

Bug(s)

Community Discussion on CSCsg39923 - Cisco Support Community

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.
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