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New Member

vg248 unable to call

Hi,

i have a CCM 4.2(3) with a VG248. Recently, the VG248 died so i changed it, and since i can receive calls but i can't call (internal or external) .

But the configuration and the binaries are the same than the older gateway .

Have you got an idea ?

Thanks,

Best regards,

7 REPLIES
Hall of Fame Super Gold

Re: vg248 unable to call

Are you the end user? If so, recommend you locate a reputable consultant, or certified cisco partner to troubleshoot the problem.

New Member

Re: vg248 unable to call

Hi,

i'm not a end user, i am a consultant but the problem is very strange and i don't find a solution !

Thanks

Hall of Fame Super Gold

Re: vg248 unable to call

In any case it's impossible to help you, as you did not give any actual information about the problem, and did not took any trace.

New Member

Re: vg248 unable to call

I have exactly the same problem like this :

https://supportforums.cisco.com/message/3188036#3188036

THanks,

Cisco Employee

Re: vg248 unable to call

So when you pick the analog phone do you get a dialtone?

If you do - when you try to dial digits do you get a fast busy or any annoucement saying the call cannot be completed as dialed?

Cheers!

New Member

Re: vg248 unable to call

Hi,

I haven't a dial tone, it's strange, it's continuing tone, im sorry for my english but i don't know how to describe this .

It's not a normal dial tone . And when i tried to dial digits nothing happened, as if the digits are not "heard" by the CCM.

I don't know if I am clear ...

Thank you !

Best regards,

Cisco Employee

Re: vg248 unable to call

This could be a bad phone, cabling, config issue or a bad VG248 port. It will be best to open a TAC case so that the engineer can investigate in detail.

Cheers!

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