VIC3-4FXS/DID - no dial tone

twfredericks · ‎12-21-2011

Hi - Appreciate any help!

Have a 2821 running CUCME 7.1

VIC3-4FXS/DID is installed to provide analog connection for a fax machine however none of the FXS ports are providing dial tone. I've had a user plug an analog phone directly into each port of the FXS card and they don't hear any dial tone. Normally this is pretty standard, never seen an issue like this before - wondering if it is a hardware issue with the FXS card. Pasted some relevant config below:

show voice port summary

0/0/0 -- fxo-ls up dorm idle on-hook y

0/0/1 -- fxo-ls up dorm idle on-hook y

0/1/0 -- fxs-ls up up off-hook idle y

0/1/1 -- fxs-ls up up off-hook idle y

0/1/2 -- fxs-ls up up off-hook idle y

0/1/3 -- fxs-ls up up off-hook idle y

dial-peer voice 10 pots

destination-pattern 2495

port 0/1/0

Foreign Exchange Station 0/1/0 Slot is 0, Sub-unit is 1, Port is 0

Type of VoicePort is FXS VIC3-4FXS/DID

Operation State is UP

Administrative State is UP

The Last Interface Down Failure Cause is Administrative Shutdown

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to 3 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 128 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is normal

Connection Number is not set

Initial Time Out is set to 15 s

Interdigit Time Out is set to 10 s

Call Disconnect Time Out is set to 60 s

Supervisory Disconnect Time Out is set to 750 ms

Ringing Time Out is set to 180 s

Wait Release Time Out is set to 30 s

Companding Type is u-law

Region Tone is set for US

Steven Griffin · ‎12-21-2011

I ran into a similar problem where after a period of time the FXS port just locked up even though IOS showed it was fine. What version of IOS are you running?

Please help us make the communities better. Rate helpful posts!

twfredericks · ‎12-22-2011

Thanks for your reply!

IOS version is 15.0(1)M6

acampbell · ‎12-22-2011

Hi,

Can provide the output of

Show version

Show diag

This may be DSP related

Regards

Alex

Regards, Alex. Please rate useful posts.

twfredericks · ‎12-22-2011

Thanks for your reply.....

LTI-GREENVILLE-CME#show ver

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 15.0(1)M6, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 01-Jun-11 16:01 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

LTI-GREENVILLE-CME uptime is 9 weeks, 3 days, 15 hours, 29 minutes

System returned to ROM by power-on

System restarted at 18:35:42 EDT Sun Oct 16 2011

System image file is "flash:c2800nm-spservicesk9-mz.150-1.M6.bin"

Last reload type: Normal Reload

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 2821 (revision 53.51) with 507904K/16384K bytes of memory.

Processor board ID FTX1534AMNJ

2 Gigabit Ethernet interfaces

1 terminal line

2 Voice FXO interfaces

4 Voice FXS interfaces

1 cisco Integrated Service Engine(s)

Cisco Unity Express 8.6.1 in slot 1

DRAM configuration is 64 bits wide with parity enabled.

191K bytes of non-volatile configuration memory.

126976K bytes of ATA CompactFlash (Read/Write)

License Info:

License UDI:

-------------------------------------------------

Device# PID SN

-------------------------------------------------

*0 CISCO2821 FTX1534AMNJ

Configuration register is 0x2102

LTI-GREENVILLE-CME#show diag

Slot 0:

C2821 Motherboard with 2GE and integrated VPN Port adapter, 2 ports

Port adapter is analyzed

Port adapter insertion time 9w3d ago

EEPROM contents at hardware discovery:

PCB Serial Number : FOC15286V9W

Hardware Revision : 1.0

Top Assy. Part Number : 800-26921-07

Board Revision : A0

Deviation Number : 0

Fab Version : 03

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Processor type : 87

Hardware date code : 20110725

Chassis Serial Number : FTX1534AMNJ

Chassis MAC Address : 1caa.076a.1940

MAC Address block size : 32

CLEI Code : COMHS00ARB

Product (FRU) Number : CISCO2821

Part Number : 73-8853-07

Version Identifier : V08

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF C1 8B 46 4F 43 31 35 32 38 36 56 39 57 40

0x10: 03 E8 41 01 00 C0 46 03 20 00 69 29 07 42 41 30

0x20: 88 00 00 00 00 02 03 03 00 81 00 00 00 00 04 00

0x30: 09 87 83 01 32 DD 85 C2 8B 46 54 58 31 35 33 34

0x40: 41 4D 4E 4A C3 06 1C AA 07 6A 19 40 43 00 20 C6

0x50: 8A 43 4F 4D 48 53 30 30 41 52 42 CB 8F 43 49 53

0x60: 43 4F 32 38 32 31 20 20 20 20 20 20 82 49 22 95

0x70: 07 89 56 30 38 20 D9 03 40 C1 C2 FF FF FF FF FF

PVDM Slot 0:

48-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card

Hardware Revision : 4.0

Part Number : 73-8540-05

Board Revision : C0

Deviation Number : 0

Fab Version : 04

PCB Serial Number : FOC1528585P

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Processor type : 00

Product (FRU) Number : PVDM2-48

Version Identifier : V01

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 03 ED 41 04 00 82 49 21 5C 05 42 43 30

0x10: 88 00 00 00 00 02 04 C1 8B 46 4F 43 31 35 32 38

0x20: 35 38 35 50 03 00 81 00 00 00 00 04 00 09 00 CB

0x30: 88 50 56 44 4D 32 2D 34 38 89 56 30 31 20 D9 02

0x40: 40 C1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 0:

2nd generation - FXO Voice daughter card (2 port)

Hardware Revision : 5.0

Top Assy. Part Number : 800-33584-01

Board Revision : C0

Deviation Number : 0-0

Fab Version : 04

PCB Serial Number : FOC15153T1B

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Product (FRU) Number : VIC2-2FXO

Version Identifier : V03

CLEI Code : CNUIARTAAC

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 00 4D 41 05 00 C0 46 03 20 00 83 30 01

0x10: 42 43 30 80 00 00 00 00 02 04 C1 8B 46 4F 43 31

0x20: 35 31 35 33 54 31 42 03 00 81 00 00 00 00 04 00

0x30: CB 89 56 49 43 32 2D 32 46 58 4F 89 56 30 33 20

0x40: C6 8A 43 4E 55 49 41 52 54 41 41 43 FF FF FF FF

0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 1:

3rd generation - FXS DID Voice daughter card (4 port)

Hardware Revision : 1.0

Top Assy. Part Number : 800-33583-01

Board Revision : D0

Deviation Number : 0

Fab Version : 07

PCB Serial Number : FOC15306HC6

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Product (FRU) Number : VIC3-4FXS/DID

Version Identifier : V03

CLEI Code : IPUIA6JRAC

Longitudinal Calibration : 01 10 10 B5 B9 10 10 46

7F 10 10 4E 9F 10 10 6F

84

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 05 1B 41 01 00 C0 46 03 20 00 83 2F 01

0x10: 42 44 30 88 00 00 00 00 02 07 C1 8B 46 4F 43 31

0x20: 35 33 30 36 48 43 36 03 00 81 00 00 00 00 04 00

0x30: CB 8D 56 49 43 33 2D 34 46 58 53 2F 44 49 44 89

0x40: 56 30 33 20 D9 02 40 C1 C6 8A 49 50 55 49 41 36

0x50: 4A 52 41 43 D3 11 01 10 10 B5 B9 10 10 46 7F 10

0x60: 10 4E 9F 10 10 6F 84 FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Slot 1:

Integrated Service Engine Port adapter, 1 port

Port adapter is analyzed

Port adapter insertion time 9w3d ago

EEPROM contents at hardware discovery:

Hardware Revision : 1.0

Part Number : 73-10371-04

Top Assy. Part Number : 800-35481-01

Board Revision : A0

Deviation Number : 0

Fab Version : 01

PCB Serial Number : FOC15294J7G

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

Product (FRU) Number : NME-CUE

Version Identifier : V04

CLEI Code : IPUIBEVRTC

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 04 F8 41 01 00 82 49 28 83 04 C0 46 03

0x10: 20 00 8A 99 01 42 41 30 88 00 00 00 00 02 01 C1

0x20: 8B 46 4F 43 31 35 32 39 34 4A 37 47 03 00 81 00

0x30: 00 00 00 04 00 CB 87 4E 4D 45 2D 43 55 45 89 56

0x40: 30 34 20 D9 03 40 C1 CB C6 8A 49 50 55 49 42 45

0x50: 56 52 54 43 FF FF FF FF FF FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

- Integrated Service Engine Daughter Card.

Hardware Revision : 1.0

Part Number : 73-10372-01

Top Assy. Part Number : 800-34644-01

Board Revision : A0

Deviation Number : 0

Fab Version : 01

PCB Serial Number : FOC15294J1G

RMA Test History : 00

RMA Number : 0-0-0-0

RMA History : 00

EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 04 F9 41 01 00 82 49 28 84 01 C0 46 03

0x10: 20 00 87 54 01 42 41 30 88 00 00 00 00 02 01 C1

0x20: 8B 46 4F 43 31 35 32 39 34 4A 31 47 03 00 81 00

0x30: 00 00 00 04 00 D9 02 40 C1 FF FF FF FF FF FF FF

0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

acampbell · ‎12-22-2011

Hi,

I se from the show version that the router has been up since

LTI-GREENVILLE-CME uptime is 9 weeks, 3 days, 15 hours, 29 minutes

Did you install the card with the router powered up.

Looking at the link

http://www.cisco.com/en/US/docs/routers/access/interfaces/ic/hardware/installation/guide/inst_ic.html#wp1036682

Table 1

POWER OFF ROUTER

If this has not been folowed than the card may be damaged

If you have not already done so I advise you to

"copy run start" and then repower the router at a suitable time

Then try testing the fxs ports again

Regards

Alex

Regards, Alex. Please rate useful posts.

twfredericks · ‎12-22-2011

No I did not. When we originally installed the router, we were unsure if a fax was needed at that time so the card was just left alone. It was determined by the business that they need a fax so I configured the port and....no dice.

acampbell · ‎12-22-2011

Hi Again,

I have tried searching for bugs re the FXS ports being stuck in offhook and therefore no dial tone.

Plenty if it were FXO but not relevant to you.

I can only suggest a repower at a suitable time, then retest

Your IOS 15.0.1M6 is still downloadable although M7 is released now too.

You could try an IOS upgrade to M7

If this still fails then a TAC should be raised.

Regards

Alex

Regards, Alex. Please rate useful posts.

twfredericks · ‎12-22-2011

Thanks for your research -

I just tried shutting down the router and moving the FXS card to another slot. Still am not getting any dial tone from any of the FXS ports. It is so weird because during the boot up process I see log messages hat the card was seen and that DSP resources were be allocated accordingly

DSP groups on slot 0:

dsp 1:

State: UP, firmware: 26.3.9

Max signal/voice channel: 16/16

Max credits: 240

num_of_sig_chnls_allocated: 6

Transcoding channels allocated: 0

Group: FLEX_GROUP_VOICE, complexity: FLEX

Shared credits: 240, reserved credits: 0

Signaling channels allocated: 6

Voice channels allocated: 0

Credits used (rounded-up): 0

I highly doubt this could be the case but, could my SIP configuration (SIP trunk to outside) be affecting how the card is acting? This is the first time I've used a SIP trunk with CME....

Steven Griffin · ‎12-22-2011

Based on this thread so far it sounds like you have a DoA card but never knew it. However, there are a couple more things to try first...

Ensure "voice-port 0/1/0" is not shutdown and that there aren't any other non-standard commands on it. In fact please post a copy of the voice-port 0/1/0 config.

So far you've only said you don't hear dial-tone on the port. Have you tried removing the dial-peer voice 10 and applying the directory number 2495 directly to the port like this:

voice-port 0/1/0

connection plar 2495

With or without the dial-peer, what happens if you dial 2495 from another phone? Does it ring?

Turn on 'debug vpm all' and try to take the phone off-hook or dial 2495 from another phone. Attach the results to your next post.

-Steven

Please help us make the communities better. Rate helpful posts!

twfredericks · ‎12-22-2011

Thanks for your reply.

I moved the card in a previous troubleshooting step so the ports in question are now actually 0/3/0 - 0/3/3...

LTI-GREENVILLE-CME#show run | be voice-port 0/3/0

voice-port 0/3/0

!

voice-port 0/3/1

!

voice-port 0/3/2

!

voice-port 0/3/3

All (4) ports are stuck in UP/off-hook status regardless of what I configure on them...

LTI-GREENVILLE-CME#show voice port summary

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

=============== == ============ ===== ==== ======== ======== ==

0/0/0 -- fxo-ls up dorm idle on-hook y

0/0/1 -- fxo-ls up dorm idle on-hook y

0/3/0 -- fxs-ls up up off-hook idle y

0/3/1 -- fxs-ls up up off-hook idle y

0/3/2 -- fxs-ls up up off-hook idle y

0/3/3 -- fxs-ls up up off-hook idle y

I've also notied that when I do a 'show voice call summary', the ports show vpm status of FXSLS_PARK

LTI-GREENVILLE-CME#show voice call summary

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/0/0 - - - FXOLS_ONHOOK

0/0/1 - - - FXOLS_ONHOOK

0/3/0 - - - FXSLS_PARK

0/3/1 - - - FXSLS_PARK

0/3/2 - - - FXSLS_PARK

0/3/3 - - - FXSLS_PARK

Thanks,

Tom

Steven Griffin · ‎12-22-2011

Tom,

It sure looks like the FXS card is stuck. I tend to agree with Alex's assertion. Upgrade to 15.0(1)M7 and reboot. The only other thing to try ahead of that is doing a shut / no shut on each of the 0/3/X voice-ports and see if that resets them.

If the problem continues, call TAC. You may have a bad card.

-Steven

Please help us make the communities better. Rate helpful posts!

twfredericks · ‎01-05-2012

*** UPDATE ***

I opened a TAC case and after trying their suggetions (everything I already tried) we ended up change the IOS from 15.0(1)M6 to 12.4(24)T6. This fixed the issue immediately and the FXS card stated acting normal. The TAC engineer did not mention any known bug...........but beware.

Thanks for everyones help!

Tom

paolo bevilacqua · ‎01-05-2012

That much for an IOS train that is classified "Main Deployment".