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Video IP Phone 7985 Malfunctioning

Sajeel145
Level 1
Level 1

‎12-20-2011 05:42 AM - edited ‎03-16-2019 08:37 AM

Dear All

Please Help

There are two IP Video Phones (7985) Phone A & Phone B. "Phone A" is local to CUCM while "Phone B" is placed over the WAN, in a separate region. After a successful Audio/Video Call; while trying to finish the call; Phone A gets stuck in talking state (with still picture) for a significant length of time. However; Phone B is released normally when the call is finished.

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paolo bevilacqua
Hall of Fame
Hall of Fame

‎12-20-2011 07:01 AM

Try firmware update and CM patch level update.

If still trouble, contact Cisco TAC.

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