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New Member

Viewing parked calls from phone

We are using a UC520 in PBX mode. We are looking for a better way to monitor calls that are placed in park. Ideally we would like to bring up a list of calls on park from the screens of one of our 7970 phones. Is this possible? If not, what other options do we have?

Rgss,

Diego

  • IP Telephony
6 REPLIES
Hall of Fame Super Gold

Re: Viewing parked calls from phone

Sorry, that is not possible. You can configure the various options in the park-slot commands to make so parked calls do return to certain extensions or alternate extension after a timeout.

Hall of Fame Super Red

Re: Viewing parked calls from phone

Hi Diego,

You can't do this from the screen of the 7970 , but you can Monitor the Call Park slots using Line Buttons. If you are using alot of Call Park slots you may need to add a 7914 Sidecar to Monitor all of them;

In Cisco CME 3.2.1 and later releases, call-park slots can also be monitored. If a call-park slot is assigned to a monitor button using the button m command, the line status shows "in use" when a call is parked in the monitored slot. A call that is parked on the monitored call-park slot can be picked up by pressing the assigned monitor button.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmepark.html#wp1010677

Hope this helps!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
Hall of Fame Super Gold

Re: Viewing parked calls from phone

Right, right Rob!

New Member

Re: Viewing parked calls from phone

What about PC/software based options?

Thanks,

Diego

Hall of Fame Super Gold

Re: Viewing parked calls from phone

Sorry, CME has no documented API to interact with parked calls.

New Member

Re: Viewing parked calls from phone

I guess they have to leave some stuff out or otherwise nobody would buy Call Manager. ;)

Thanks,

Diego

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