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New Member

Viewmail 8.6.5 does not work with outlook 2010

Hello,

I try to configure viewmail 8.6.5 with outlook 2010 on a windows 7 computer.  We have unity 7 and exchange 2007. I enter all the information in the viewmail setup but when I click test settings it says unable to find the voice mail server.  The unity server name  I entered is correct I can also ping it from my computer.  Any suggestions.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Viewmail 8.6.5 does not work with outlook 2010

Hi Ronak,

Thanks for the clarification .

Regards.  Inder.

16 REPLIES
Cisco Employee

Viewmail 8.6.5 does not work with outlook 2010

Are you sure its Cisco Unity & not Cisco Unity Connection ? Because the last viewmail version released for Cisco Unity is 8.0.3.


GP.

New Member

Viewmail 8.6.5 does not work with outlook 2010

I'm having the same problem.  I am using Cisco Unity 7.0  Build 7.0(2).  I can ping it by name, so name resolution works fine.  I get the same response: "Unable to find voicemail server. Make sure server name is correct."  If I ignore the error and go ahead and finish the install, the program appears to work.  I don't get the same message type I used to get, but I have the convenient bar that allows me to play the message.

Andy

Dover, DE

New Member

Viewmail 8.6.5 does not work with outlook 2010

I have the same problem. i get the error "Unable to find voicemail server. Make sure server name is correct". we're using CIsco Unity 7.0 outlook 2010 and viewmail 8.6.5.

New Member

Re: Viewmail 8.6.5 does not work with outlook 2010

Were you able to find a solution to this?  We are in the exact same situation and getting the same error message.  Running Outlook 2010 on a windows 7 computer, Cisco Unity with Exchange 7.0(2), and Exchange 2007.  I found on the Cisco Unity Compatibility Matrix (link below) that Viewmail 8.6.5 is compatible with Outlook 2010, but I just can't seem to get it working.  Getting "Unable to find voicemail server."

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html

Blue

Viewmail 8.6.5 does not work with outlook 2010

Hi,

For Outlook 2010, you will require Unity 8. It wil not work with unity 7.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html#wp364674

Regards

Ronak patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Re: Viewmail 8.6.5 does not work with outlook 2010

Thank you for your input.  I can see now from the matrix you supplied that Unity 7 is not compatible with Outlook 2010 on  Windows 7.   But I did notice it is compatible on Vista and XP.

I installed Outlook 2010 on XP SP3, with Viewmail 8.6(5), and trying to connect to Unity 7.  This is a compatible configuration according to the matrix, but I am still getting the same, "Unable to find voicemail server" error message.  I know I have the correct server name entered.  Do you have any suggestions or input?

Thank you for your help.

Kevin

Blue

Viewmail 8.6.5 does not work with outlook 2010

Hi,

Is Cisco Unity Voicemail Web Service (VMWS) is installed on the Cisco Unity server.

Regards

Ronak patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Re: Viewmail 8.6.5 does not work with outlook 2010

Thanks Ronak,

I installed VMWS on the Unity 7 server and now Viewmail works with Outlook 2010 on XP, and Windows 7.  Thank you for your help with this and helping me find a solution.

Thanks,

Kevin

New Member

Re: Viewmail 8.6.5 does not work with outlook 2010

I uninstalled VMO and upgraded to Unity Connect 8.5.  I still get the same error when trying to connect to Outlook 2010; however, it seems to work just fine.  So, I'm just going to ignore the error message.

Thanks all,

Andy

Viewmail 8.6.5 does not work with outlook 2010

Hello Andy,

I am having the same issue.  ViewMail seems to recognize and play VMs fine.  However, when you go to record a VM via VMO you get the voicemail server was not available error and are not able to record VMs.

Is there anyone out there that has resolved the server connectivity issue?

Regards.  Inder.

Blue

Re: Viewmail 8.6.5 does not work with outlook 2010

HI

Please rate helpfull posts. and mark it as answered.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

Re: Viewmail 8.6.5 does not work with outlook 2010

Hi Ronak,

Not sure if you were referring to my recent post...however, I believe that this issue is still open.  There is still a server connectivity issue when using VMO version 8.6.5.

Regards.  Inder.

Blue

Re: Viewmail 8.6.5 does not work with outlook 2010

Hi,

Sorry Not for your comment..It was for the issue with Kevins problem.

regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

Re: Viewmail 8.6.5 does not work with outlook 2010

Hi Ronak,

Thanks for the clarification .

Regards.  Inder.

Re: Viewmail 8.6.5 does not work with outlook 2010

Hello All,

My problem was that I had my not applied my HA license on my CUC SUB.  One applied things worked properly.

Regards.  Inder.

New Member

Viewmail 8.6.5 does not work with outlook 2010

ViewMail 8.6.5 does work with Outlook 2010. I have it installed on my Windows 7 computer with Outlook 2010. However you have to instal VMWS7.0(2) in order to get it to work with Unity 7.  The only problem is that it won't play message from shared mailboxes to the phone, plays fine to the speakers, and plays your mailbox fine to either the phone or speakers.

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