Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Visual call pickup notification duration

Hello:

After upgrade to CCM4.2.3 we have aktivated the very helpfull feature "visual call pickup notification". But the problem is, that this visual notification appears only for 10 seconds on the display after the notification starts.

Does anyone know, if it's possible to extend this notification time?

Thanks

Peter

12 REPLIES
New Member

Re: Visual call pickup notification duration

I am sorry I do not have a answer. Only a question. Where did you turn on this option?

New Member

Re: Visual call pickup notification duration

Call Pickup Group Notification Settings

From the drop-down list box, choose one of the following notification types:

?No Alert

?Audio Alert

?Visual Alert

?Audio and Visual Alert

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055b53a.html#wp1041065

New Member

Re: Visual call pickup notification duration

Hall of Fame Super Red

Re: Visual call pickup notification duration

Hi Peter,

I agree with you that this is an excellent new feature! I have looked everywhere for this timer and can't find any setting or parameter :( My thinking is that the 10 seconds could be tied to the Forward No Answer timer on the dialled phone minus the "Call Pickup Group Notification Timer (seconds)"

Hope this helps!

Rob

New Member

Re: Visual call pickup notification duration

Hi Peter,

we have the same problem.

I opened a case in reffer to this problem.

The answer is.....

There is no solution... please open a feature request.

The notification at status line only appear for 7 sec. After 7 sec the message on display status line disappears.

Basicay it is very imprortant that cisco fix this failure, because in this state the pickup funktion is not practicable. So after 7 sec you can't see the incomming caller in the pickupgroup, and if you use additional the one press pickup functionality you haven't a chance to see who is callin.

The timer also for Callpark have no function in reffer to pickup. But the description said the timer is also for other applications.

MfG

Armin

PS:i hope cisco will fix this issue very fast.

New Member

Re: Visual call pickup notification duration

Hello Rob and Armin:

Thank you for your answers. So I know, that a case not will help.

I'll too contact my developer, to open a feature request, so I hope, that Cisco will resolve the bug soon.

Greeting from Austria

Peter

New Member

Re: Visual call pickup notification duration

I still can't find this option - in 6.1

New Member

I am facing same issue in

I am facing same issue in cucm 9.1.

Did any body has tested the same in cucm 10.5 ?

Regards,

New Member

I did in 10.5. The visual

I did in 10.5. The visual notification duration is controlled by the "call park display timer" service parameter. Increasing this parameter causes an increase in the visual notification popup duration on the phone display.

regards

New Member

Thank you Daniele, 

Thank you Daniele, 

That did the trick for me as well, both in version 10.5 and 11.X

New Member

Hello,

Hello,

It works on desphone devices but it doesn't with CSF. I have changed the call park display timer, it works very fine with a 9971 desphone but it doesn't change anything with Jabber client even though both devices are in the same pickup group :S

@+ 

New Member

Thx for the hint.

Thx for the hint.

With 11.5 I can reduce the time below 10s, however I never get beyond 10s which is the default. Is there any other dependency ?

Regards

1480
Views
13
Helpful
12
Replies
CreatePlease login to create content