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Cisco Employee

Visual Voicemail to Audio Voicemail Conversion Not working .

Hello,

Problem Description ::: Facing an issue with the Unity Connection  "Visual Voicemail" to "Audio Voicemail Conversion" . User wants to change his voicemail message from his phone. logs in to voicemail – defaulted to visual voicemail – and then tries to switch to the audio voicemail. It looks like it is switching -- voicemail connected state comes up comes on the phone -- but there is no audio.


Cisco Unity Connection version: 8.5.1ES102.15900-102.

Phone type : 7942

Needed to confirm if this is due to the bug ID : bug CSCtc94879   or bug ID : CSCtc73842 . Also if I am not wrong -- does downgrading the phone firmware

"SCCP42.9-2-3S"  to  "SCCP42.8-5-2S" .

Appreciate some quick guidance on this.  Tried using this documentation ::

http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b14d12.shtml -- but was not able to derive much out of it .

- Abhishek Singh


Whatever level you reach getting better never stops -- Sachin Tendulkar       

Whatever level you reach getting better never stops -- Sachin Tendulkar
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Cisco Employee

Visual Voicemail to Audio Voicemail Conversion Not working .

Would appreciate any help on this as this for a very critical user at the client's end.

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar
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