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New Member

Visual Voicemail ?

in Cisco UCM release 8.6 how to learn visual voicemail version?

İf visual Voicemail is same with Cisco UCM (call manager) how to downgrade visual voicemail versiton to 7.1. Because we have 7965,7945 ip phone models and this model is works with visual voicemail release 7.1.

Is there any configuration example about visual voicemail?

Hall of Fame Super Gold

Visual Voicemail ?

Do you have Cisco Unity Express? Or, what do you have ?

New Member

Visual Voicemail ?

My aim is using visual voice mail between cucm release 8.6 and cisco unity connection 8.5.x

New Member

Visual Voicemail ?

I have condfigured visual voicemail.

when click to "Visual Voicemail" services on cisco ip phone (7965).

faced with the extension:


write the extension and password. bu faced with the "cannot sight in. Incorrect extension or PIN".

Bu ı am able to call voicemail via phone (with same extension and pin  can login to voicemial)


Visual Voicemail ?


Please upgrade your ip phones firmware to atlease 91.1. and it will work.

If the phones are using a firmware version earlier than 8.5(2), you must update to 8.5(2) first before updating to 9.1(1)


Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Visual Voicemail ?

hi Ronak,

The phoe firmware is 9.2(1).

Visual voicemail and standart voicemail pilots using same voice mail ports. maybe problem is related this?

Is there any configuration example about visual voicemail also.

Hall of Fame Super Silver

Visual Voicemail ?

The passwords should be the PIN you enter when you login via TUI as well.  If the service comes up and prompts you to enter it there is nothing else that is needed, and perhaps there is an issue with the PIN you are entering.  See the following link for steps to configure VV:



Hall of Fame Super Red

Re: Visual Voicemail ?

Hi Mehmet,

It sounds like you are hitting the issue outlined by Tray from Cisco in this excellent blog;

You will need to follow the config from this doc;

Configuring Cisco Visual Voicemail on Complex Systems with Failover, Clusters, and Multiple Servers



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