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New Member

VM transfer not working

Hello Guys...

i have a setup in which we need the vm transfer in 2 steps...

means that...

i have cucm and cucn resgister..

when call comes from pstn to cucm extension 2001...i accept the call and then press the transfer key to tranmsfer the call to vm...

then i press the speed dial that is already configured with extension *2002 that goes to vm..

but when press speed dial then call goes to vm and i can hear vm prompt on 2001....but call is still no 2001....

i want to move the call from 2001 to vm...

so that end sue from pstn call hear vm and send vm for 2001...

i want to do this actiity with 2 steps..as accept transfer ...then press speed dial...

if i press again transfer call will go away from 2001...

but i dont want to use that option...

can you gus help me to work this solution?

i already enable transfer on hook but not affect...

Warm Regard's
===========
Amit       

Warm Regard's =========== Amit
4 REPLIES

VM transfer not working

Sharma,

Are you trying to send callers to the VM box of 2001 or 2002? If it's for 2001, you make life easier by configuring the iDivert softkey on your phone which will send the caller to voicemail without you even answering the call.

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

VM transfer not working

thanks for ur reply...

actually i sued idivert that is working...

but i want to transfer by use *2002 that will send call to vm...

*2002 is cti rp that transfer call to vm...

but now issue is i ahve send call to vm in 2 step..

that is not working..

i mean that..

when call comes from pstn phone..accept on 2001..and then trnsfer and dail *2002...now call should go from 2001 and vm should play on pstn phone..

but still playing on 2001...if i drop call on 2001 call of vm transfer disconnect...

how can fix it?

Warm Regard's
===========
Amit

Warm Regard's =========== Amit

VM transfer not working

If you hit the transfer soft-key and then the speed dial for 2002, you will need to hit the transfer soft-key one more time to complete the transfer to the pstn caller.

HTH

Regards,

Yosh

HTH Regards, Yosh
New Member

VM transfer not working

ok dear...

but with 2 steps//it works...

i tested once..but now not working..

thanks for your help!

Warm Regard's
===========
Amit

Warm Regard's =========== Amit
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