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New Member


Ext. 3996 is trying to forward to x3986. Ext, 3886 phone indicates the calls are forwarded to x3986. When you dial 3996 it forwards, rings four times and the greeting heard is ?the extension is not available?.

But when you directly dial 3986 (x3996 is a voice mail ?announce only? mailbox), you do hear the CORRECT greeting.

I need to hear the CORRECT greeting when I forward my calls directly to x3986. HELP.


Re: vmail

That is WAD.

If I understand correctly your concern,

IP Phone A is FWD to IP Phone B.

From IP Phone C I dial IP Phone A which is already FWD to B, Phone B rings then call goes to VM, but I hear IP Phone A greeting.

Unity 5.0 will recognized the redirecting number or the very first original called party number.

New Member

Re: vmail

o.k. here's want i need.

at the end of the day caller A want to foward the calls to B. Caller B has only a voicemail greeting/announce only/unable to leave messages/just hours of operation.

Hall of Fame Super Red

Re: vmail

Hi Eileen,

Just to add a note to Gonz's good info;

This is an excellent question that comes up all the time, and as of now, if you are using most voicemail systems including Unity or Avaya voicemail this is working as expected.

There is hope coming in Unity 5.0 though :)

Have a look at Michael's great posts, there is a fix on the horizon for this exact problem in (Unity 5.0),(ECSBU Test Engineer, CISCO SYSTEMS )

"The situation you describe here (getting Unity to recognize the last forwarding station rather than the first forwarding station), will be a system-wide option added to Unity 5.0. There is not a way to do this with a configuration setting on earlier versions of Unity. I'm not aware of any CallManager settings that will address this issue either."

"We use the OriginalCalledParty and OriginalCdpnRedirectReason fields in SCCP StationCallInfo message from CallManager. The feature in Unity 5.0 will allow admin to configure Unity to look at LastRedirectingParty and LastRedirectingReason fields instead, on a system-wide basis."

From this recent thread;

Also, here is another reference to this exact question with an answer from THE Unity Guru Jeff Lindborg;

If this is just a one-up type of setup you can configure a Voicemail profile (in CCM) for User B and apply it to User A that will allow this type of Call Forward to User B's mailbox.

Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones

Configure Alternate Extensions

Open the Unity System Administrator web page.

Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (Phone B).

When the subscriber page comes up, select the Alternate Extensions option and click Add.

Enter the alternate extension number (in this case Phone A) and click the Save icon.

From this good Unity doc;

Hope this helps!


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