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voice activation on UCUM 8.6 or 9.0

We are running CUCm 8.0 now and in about 3-4 weeks we are going to upgrade to 8.6. We currently have customers call in and press one on their phones to go to the Customer Service department. I would like to have them be able to have the choice of pressing one or saying one go to the Customer Service department.  Is that feature available in 8.6 or 9.0?  We are run Unity 8.0 and CCX 8.0. We ill be upgrading all of them at the same time.  If you could send me a link where I can read about this it would be greatly appreciated. I have not been able to find any thing searching Google.

Thanks

Bob

3 REPLIES
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voice activation on UCUM 8.6 or 9.0

Hi

I believe you can integrate Cisco UCCX and Third party Voice application Nuance Recognizer for this purpose.

Regards

Ronak Patel

Please rate helpful posts by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Re: voice activation on UCUM 8.6 or 9.0

Thank you, Ronak!

Hall of Fame Super Silver

voice activation on UCUM 8.6 or 9.0

Unity Connection can provide speech recognition on call handlers in current releases.

HTH,

Chris

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