We are running CUCm 8.0 now and in about 3-4 weeks we are going to upgrade to 8.6. We currently have customers call in and press one on their phones to go to the Customer Service department. I would like to have them be able to have the choice of pressing one or saying one go to the Customer Service department. Is that feature available in 8.6 or 9.0? We are run Unity 8.0 and CCX 8.0. We ill be upgrading all of them at the same time. If you could send me a link where I can read about this it would be greatly appreciated. I have not been able to find any thing searching Google.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...