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Community Member

Voice Gateway: Call Disconnecting

Hi Friends

I have an issue with our voice gateway.

The issue is some of the incomming calls are getting disconnected. Here we are having 12 line fxo. and the gateway is using sip protocol. It is connected to cosmocom server.

Kindly give me a solution for the problem..

6 REPLIES
Cisco Employee

Re: Voice Gateway: Call Disconnecting

CME? CUCM? version?

a debug?

does it work for outbound?

sh run?

just saying that calls are disconnected does not provide info for a solution

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Voice Gateway: Call Disconnecting

we r not using cme or ccm.

here is a defferent set up we r using cosmocom server. that is implemented by defferent person. it is a call centere application and is using sip

Cisco Employee

Re: Voice Gateway: Call Disconnecting

k, anyway we would need a sh run, call flow and debug to tell you what's going on

javalenc

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Gold

Re: Voice Gateway: Call Disconnecting

Enable "debug ccsip message" and "debug vpm signal" with "term mon". That should reveal who is disconnecting the call.

Community Member

Re: Voice Gateway: Call Disconnecting

hi friends

here i m sending the debug

Hall of Fame Super Gold

Re: Voice Gateway: Call Disconnecting

Hi, please enable both debugs for a same call and describe how it got disconnected exactly.

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