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New Member

Voice greatings/Auto attendant

Hi,

we have callmanager 6.1.1.2000-3 and we need to record the voice prompts that will direct the callers to a particular department and also be able to inform users of business hours.

How do I go about this?

6 REPLIES
Hall of Fame Super Silver

Re: Voice greatings/Auto attendant

CM can not do that, you will need to route the calls either through Unity call handler or IPCC script.

Chris

New Member

Re: Voice greatings/Auto attendant

Sorry, Actually I forgot to indicate that we also have unity Version 2.0.1.2000-337. I just want to know the step by step procedure of how to set it up.

Thanks,

Hall of Fame Super Silver

Re: Voice greatings/Auto attendant

New Member

Re: Voice greatings/Auto attendant

Thanks. I think this will be helpfull.

post rated. will keep in touch should I have other problem. thanks once more

New Member

Re: Voice greatings/Auto attendant

I went through the documment but still I can't get it clear how do I then make sure that calls are forwarded to the call handler? I do understand how to add call handlers and do recordings. I tried the call routing but it is still not clear how the call will be routed.

New Member

Re: Voice greatings/Auto attendant

you can create one VM profile with DN and some VM ports, setup your Unity route to accept the call then pass to Unity callhandler, inside your call handler you can specifiy 'call input' to direct calls to departments/callies.

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