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Voice Group to General Mailbox Only

Is it possible to have a group of users access only a general mailbox? I have a hunt group defined and all users only need one shared mailbox. The client would prefer that the users check the general box without having to drill through a personal mailbox

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VIP Super Bronze

Re: Voice Group to General Mailbox Only

Sure.

I can think of at least three ways:

1) Set the hunt pilot to forward calls on busy or RNA to a CTI Port and set CFA to voicemail on that port.

2) Configure a single Unity mailbox and set the other hunt group members to be Alternate Extensions. Unity will play that mailbox greeting when any of those extensions call.

3) Configure a voicemail profile in UCM and set the calling party mask to the Unity mailbox number you want. Assign that voicemail profile to the DNs in the hunt group.

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